How to Set Up Auto-Reply to Users Comment on Facebook and Instagram

What is Comment Auto-Reply?

We understand that you may not always have the time to manage Facebook comments, especially when they are so many. But for all its worth, Facebook comments can be a valuable source of customer feedback or even potential sales leads- which is why it is crucial to acknowledge and follow up on most of them.

Creating a Comment Auto Reply for Facebook

Prerequisites: Make sure you have enabled the Bot when your import the account.

1. Click Facebook & Instagram on the Navigation Pane and Select Comment Auto Reply
2. In the Comment Auto Reply page, you can see the Two Tabs (Facebook Pages and Instagram Business) and the pages you have imported.
   

   Note: You won’t see your page if you haven’t enabled the Bot when you import the account.

    

   

3. Select a page and proceed to create a comment auto-reply
4. Click on Create New Comment Auto Reply button
5. It’ll ask you to Enter Post Id
   

– Public Posts: You can enable it and select any of your public posts which is available on the page.

– Post Id: You’ll need to enter Post Id when you want to enable Comment Auto Reply for Ads or other posts which are not public.

• You can create an auto-reply for the selected post as per your requirement. You’ll get many interesting features such as Auto Like, 1 Comment per user, Generic or Keyword-Based Reply, Private Reply Message, Photo/Video Comments, and Auto-Delete Offensive comments.
  1. Auto Reply Name: You can name your auto-replies for your reference. It won’t be visible publicly.
  2. Auto Like: If enabled, all the comments will be liked automatically.
  3. 1 Comment Per User: If you want, you can only allow a single comment per user in a post.
  4. Generic or Keyword-Based Reply: As the name suggests, you can use any as per your preference.
  5. Second Level Comment Reply: You can enable this if you want a second level auto-reply.
  6. Generic Comment: Please enter the generic comment for auto-reply.
  7. Private Reply Message: You can reply privately through Messenger chatbot flow.
  8. Photo/Video Attachment: You can include photo/video in your auto-replies.
  9. Offensive Comments: You can track offensive words in the comments and message privately or delete the negative comments automatically.
  10. Private Message: You Can Create a Chatbot Flow for negative/offensive comments and send it privately with Comment Auto-Reply.
  11. Confirm: You can confirm the changes to Save it.
  12. Your Auto-Reply is done, Let’s Publish it.

Congratulations, Your First Comment Auto Reply has been published successfully!